Return & Exchange Policy

Last updated: 8/8/2026

We want every Baxxon piece to feel right from the moment it arrives. If your purchase isn’t quite right, eligible items may be returned or exchanged within 30 days of delivery.

Return eligibility

To qualify for a return, an item must be:

  • Returned within 30 days of delivery
  • Unworn, unwashed and unused
  • Free from stains, odours, pet hair or other damage
  • Returned with its original tags attached
  • Returned in its original packaging where reasonably possible
  • Accompanied by your order number or proof of purchase

We reserve the right to refuse items that do not meet these conditions.

Items that cannot be returned

The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective or incorrect:

  • Items clearly marked “Final Sale”
  • Gift cards
  • Personalized or customized products
  • Items that have been worn, washed, altered or damaged after delivery

Regularly discounted items remain eligible for return unless they are specifically marked “Final Sale.”

Starting a return

To request a return:

  1. Contact us at hello@hellobaxxongolf.ca or visit https://baxxongolf.ca/contact-us/.
  2. Include your order number and the item you would like to return.
  3. Select your reason for returning the item.
  4. Follow the return instructions provided by our team.

Please do not send a return without first receiving return authorization.

Approved returns must be shipped to:

Baxxon Returns
[Return address]
[City, Province, Postal Code]
Canada

Return shipping

Customers are responsible for return-shipping costs when returning an item because of fit, preference or a change of mind.

If your item arrived damaged, defective or different from what you ordered, Baxxon will provide return instructions and cover the reasonable return-shipping cost.

We recommend using a tracked shipping service. Baxxon cannot guarantee receipt of packages sent without tracking and is not responsible for returns lost in transit.

Exchanges

Eligible items may be exchanged within 30 days of delivery, subject to product availability.

To receive a different size, colour or product, contact [support email address] with your order number and requested replacement.

If the requested item is unavailable, we will issue a refund for the returned product. To receive another item more quickly, you may place a new order and return the original item separately.

Refunds

Once your return has been received and inspected, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless:

  • Baxxon shipped an incorrect, damaged or defective item;
  • the order qualifies for cancellation under applicable law; or
  • otherwise required by law.

Any promotional discount applied to the original order will be reflected in the refunded amount.

Damaged, defective or incorrect items

Please inspect your order after delivery. If an item is damaged, defective or incorrect, contact us promptly at [support email address] and include:

  • Your order number
  • A description of the problem
  • Clear photographs of the item and packaging

We will review the issue and arrange a replacement, refund or other appropriate solution at no additional return-shipping cost to you.

International returns

International customers are responsible for return postage and any applicable customs charges unless the item arrived damaged, defective or incorrect.

Original duties, taxes and customs fees may not be refundable by Baxxon. Contact your local customs authority to determine whether those charges may be reclaimed.

Gifts

If the item was purchased as a gift, please contact us with the original order number. Approved refunds are normally returned to the original purchaser’s payment method.

Where available, we may offer store credit to the gift recipient instead.

Late or missing refunds

If you have received a refund confirmation but the funds have not appeared:

  1. Check the original payment account.
  2. Contact your bank or credit-card provider.
  3. If the refund is still missing, contact us at [support email address].

Your legal rights

This policy does not limit any cancellation, refund or other consumer rights available under applicable law.

Contact us

Questions about a return or exchange?

Email: [support email address]
Return portal: [return portal URL]
Business address: [business address]

Our support team is available 24/7.